I've purchased some Logitech USB headsets and am encouraging our staff and volunteers to start using Skype for long distance and conference calls. Emily, the Editor of the Alumnae Quarterly, says that she loves it. The sound quality is very good, the software is very easy to use and she likes having her hands free. The only fault she has found is that she has not been able to use touch tone menus. She should be able to with the dial-pad built into Skype, but she called three different credit card companies and neither worked.
In addition to audio calls, Skype supports file transfers, text messaging and video calls. So it offers much more than your traditional phone calls for free if you are making Skype to Skype calls. Skype to mobile or land line phones are usually cheaper than traditional phone services, especially with International calls. Rochelle, the Association's Executive Director who still longs for her old rotary phone, even conceded that it was the way to go.